faq’s
purchasing
I don't see ______ on your website. how can I buy one?
Email us at hollowgoods.studio@gmail.com so we can get something pre-ordered.
How often do you update your shop?
A new collection drops quarterly, it's just me and my tiny kiln.
The ceramic process is a long and time-intensive sport. But don't get me wrong, I enjoy every step of when my hands touch clay.
When do you release a seconds & samples sale?
When the gift-giving season is at an all-time high, usually early Nov to mid-December, I will hold a sale where you can get discounted items for you or a friend.
Can I make a wholesale, pre-or custom order?
I am currently not at the scale to accept wholesale orders. Everything included in my release is available to everyone on a first-come, first-served basis.
For commission work, don't hesitate to contact me directly, and we can discuss it further.
pricing
How are prices determined?
The main drivers of product cost are materials, labor time, shop fees, and packaging.
I run this business on my own, from creating digital content to designing functional wear.
shipping
How much does the shipping cost?
I charge based on the size and weight of the items being shipped:
Items under 1lb, shipped in a small 7x7x6 box, cost $6.99.
Items under 2lb, shipped in a large 12x12x8 box, cost $9.99.
Items over 2lb cost $14.99.
Please note that the actual cost of shipping may be more or less than what I charge, depending on the size of the package. If the cost is more, I will cover the difference out of my own pocket.
How long will it take for my order to be shipped and delivered?
Orders are shipped via USPS Priority which takes 1-3 business days to be delivered domestically. I pack and ship out orders that are ready within 1-3 business days.
Do you ship internationally?
We are currently not offering international shipping. Shipping ceramics overseas is expensive and risky, which makes it more costly for our customers. However, if you are willing to pay the extra cost, we would be more than happy to provide international shipping. Please reach out to us if you are interested.
As a small business owner, it's just not worth the risk of damage and additional expenses associated with international shipping.
What if I want to return an item?
All orders are final sales. Please read the description and look through all photos available. I put measurements and important details on each page. Colors vary across devices so your piece may look slightly different when you receive it.
Due to the nature of pieces made by human hands and one-of-a-kind, there may be minor imperfections. I will always disclose and show pictures of any defects significant enough to affect the aesthetic.
What if my order arrives with shipping damage?
I pack each order with a lot of cushion, and if your order arrives damaged, please contact me with photo evidence of the damage, and I will refund you. If the damaged order can be reproduced, then I can replace the order.
care
How do I care for my purchases?
Please handle these functional pieces with care, as they are made by human hands and built to last a lifetime. Although they are dishwasher safe, I recommend hand washing them immediately after use.
If unglazed surfaces become dirty or stained, you can remove them with a scrub brush and a bit of baking soda. For stubborn stains, gently sand the surface in a circular motion with a fine-grit sandpaper. Metal marks from silverware, caused by the ceramic being harder than the metal, can be easily removed with Bar Keeper's Friend.
Do not expose these wares to sudden, dramatic shifts in temperature, such as placing them into a hot oven from the freezer or placing them over an open flame.